Budget Van Lines

We had a short time frame to move from KS to AZ and Budget knew we had never completed a long distance move led us to believe things would be okay.  We understood they were a broker, setting up a company for us to complete the move.  However the information they gave us to review on standings was just for budget and not the trucking company we were forced to use.  The guys first showed up a day early and we weren't ready, then the day they were supposed to show up they were two hours late.  They failed to properly remove boxes from the home and or stack them proper in the truck so we had a lot of items broke, we had items like a small file cabinet well wrapped just mangled we needed a crowbar to open the drawers to see if there were items inside.  They lost 35 boxes of our stuff and still 6 months later can't find them.  We have tried working with the CS agent at Budget who keeps referring us back to the trucking company who keeps referring us back to budget.  We are in a horrible loop, with lost damaged items we can never get back and it seems no one wants to take responsiblity to reimburse us for this horrible move.  I swear if it kills me if I have to move again I will load it on a truck myself, how can I ever trust anyone with my belonginsgs again?  Oh yeah..we thought the truck would be here when we arrived in AZ only to find out that they had two weeks to deliver our items and the holiday time didn't count.  They used every single day of the timeline before they devlivered our stuff, on top of that they showed up late in the afternoon evening time so taking stuff off the truck there wasn't proper lighting so we could see all of the damage until they were long gone.  they unloaded so fast there was no way to check off boxes against the inventory and we had no idea we could call AZ weights and measures to help us.  Just bad..

Service cost: $6820

I looked over the reviews for a number of companies, and chalked up plenty of the poor reviews associated with this firm to inexperience. I have relocated five times in the past 10 years, so believe the veracity of my opinion in contrast to some others. Firstly, I'm a artist, so I know paper tare weight is substantial. Secondly, I LOVE books - another weight issue. Thirdly, I have some very nice heavy antique wood furniture. So why did my final cost come so close to the estimate proposed by Kellis at Budget? HONESTY! I did go over my box count (packing heavy items in small boxes instead of medium boxes), but came in only 700 pounds over the estimate - which I thought was pretty good! The weight tickets were presented to me before the truck was ever loaded in Missouri, and again when the truck arrived in Texas. I packed all of my belongings BEFORE the movers arrived. For those of you that believe movers will pack without charging a fee I suggest you shift your brains to THINK before expressing any displeasure about the charge. The movers (Oasis Moving from Dallas) were very kind and professional. No slouchers on this team! They packed up the truck efficiently while taking great care with my furniture. Upon delivery (in this case to a storage firm) during a rain storm, again great care was taken that none of my belongings got wet in the process. In fact, because they tracked some moisture into the storage area, the movers were conscientious enough to place cardboard boxes on top of the plastic bins I also moved. I tipped them, but wish I could have given them a better tip.  The only "ding" is to the office staff at Oasis that neglected to phone me the morning of the delivery with the final payment amount - I had to have the movers call them for me. I could rave on, but suffice to say, I am an exceptionally pleased customer. I would use Budget Van Lines to broker my next move in a jiffy.

Service cost: $2466

Budget Van Lines subcontracts to Metro Relocation Services Inc who subcontracts to an annonymous gang of coked up derelicts. The driver was erratic, texted bizzarre messages with lame excuses, was obviously hopped up on cocaine or speed when he came to drop off our stuff. He tried to pick a fight w my spouse. I called the police who stood around while he unloaded "our" stuff. And some other people's stuff. Anybody missing a white headboard? It's at our house. Anybody find an extra mattress? It's ours. I found one couple's items mixed in with ours, contacted them and they had the same experience with this dope crazed paranoid individual. He actually came back and tried to toss their mattress looking for "more cash" that he thought they owed him and screamed at the wife, slammed furniture around. Where is the subcontractor in all this? Nowhere to be found. They won't return my calls. Where does Budget Van Lines stand in all this? Cowering behind their desks, doing nothing whatsoever to take responsibility for this disaster. What do I want? Replace my missing mattress. (If you find an extra Sealy posturepedic double size with memory foam topper it's mine, let me know and I'll come get it. On second thought, never mind. It's probably got who knows what. Coked up van driver has scattered the belongings of his victims all across the United States. The other couple who's office supplies happened to contain their check book were nice folks I tracked down and we have already put their carton of personal items into the FedEx delivery system ($111 dollars we won't ever see again because Budget had "no liability" in this and it's "all the carriers responsibility" even though the "carriers" have gone AWOL. So if you like having strangers' items delivered to your home, are not especially attached to ever seeing your own stuff again, don't mind for example if a piece of your bed went to someone else's house and you got a piece of another person's bed, and if you like to have a big Jerry Springer Show drama all over your front yard when the delivery guy comes, because hey, doesn't everybody like to go ape and scream and yell their heads off and shout at their customers? If you don't mind calling the police when the driver shows up because he's so out of control and off the chain that you get concerned for the safety of your husband, and if you like having corporate entities take no responsibility for it whatsoever, the BUDGET VAN LINES is perfect for you. All the frustration, violation, humiliation, obfuscation and pure retaliation you could ever dream of are wrapped up in one sweet little "we just take your money, we don't accept any responsibility" corporate entity. At your disposal. Simply the best in negligence, criminal misconduct and incompetence. Outstanding.

Move size: 3 Bedroom Home Service cost: $4000

They bragged for 2 minutes about how great they are then pawned me off to a second rate contractor. I left all of my belongings in the back of a 28 foot truck at Estes Sure Movers (wasn't even Budget Van Lines) and secured the partition after stacking all of my stuff. It arrived 9 days later completely trashed. BVL did not care and said it was my fault. I loaded the trailer, put up the partition and fastened it in place using the 6 straps it comes with that snap in place on the sides of the inside of the trailer. It arrived unsnapped and with my stuff in a huge pile in the middle of the truck. They insisted I fill out a damage claim form, but then sat on it for a month before telling me it was my fault. Big time liars and scam artists. This is not a dumb customer who is just angry that they didn't read the fine print. This is someone who trusted these guys with everything they owned and were let down big time. No apology, no repairs, no replacement, no refunds, nothing. I'm totally on my own. And I payed these a**holes $1700. They probably read these reviews at lunch everyday and laugh at them. "Serves them right for listening to our sales pitch." Stupid f**king marks is all we are to them. I pray to God this company goes under fast. I have pictures of before and after if anyone wants to see them.

Move size: Studio Service cost: $1712

Budget Van Lines was an asset with my moving experience. Through all the frustration I had at various points, I always had a direct line with John at Budget to help me out when I needed it. He fielded my phone calls multiple times a day, was always understanding, and helped to the greatest of his ability. Moving is stressful, and unfortunate things tend to happen, especially with a cross-country move. But John was our biggest advocate when it came between myself and the moving company, and if I had to go through a few headaches, I'm glad John was there to help.

Service cost: $1800

Our son was moving across country and we found Budget Van Lines online when we were looking for options to renting and driving a U-Haul ourselves. From start to finish things went very smoothly. We had great communication with Budget and with the carrier they contracted for our move. The quoted price of approx. $2,000 (basically enough furniture for a one bedroom apartment) was exactly what we had to pay. They did a great job of estimating what we were sending.
The only slight issue we had came with final billing, but was rectified easily and quickly. If you are uncomfortable with paying in cash as we were, it would benefit you to buy a POSTAL money order for payment rather than a bank money order. Because we used a bank money order from a local bank, apparantly the moving company held it until it cleared which made it appear that we hadn't paid yet.
Regardless the problem was easily solved.
Our mover, Ray, was great. He was careful and professional both with pick up and delivery. He wrapped large pieces like the mattress, love seat and Lazy Boy, and all our son's items arrived with no problems well within the time limit set by the moving company.
Based on our experience, I could definitely recomment Budget Van Lines to others. We saved both time and money, elimated the stress of loading, unloading and driving.

Service cost: $2000

I never had to move my stuff cross-country before, so I didn't know what to expect. I read reviews about many different relocation/moving companies beforehand, and Budget Van-lines seemed to have the better ones. Movers: Keep in mind that you won't really know which contractor Budget Van-lines will go with until the actual move, because they have to coordinate the days and times with another company. The actual movers were fast, and loaded their truck in a timely matter. (One of them was smoking though when they first arrived, which I didn't think was very professional.) They did make sure that everything was wrapped in blankets. Some boxes were a little crushed, but nothing was damaged inside. Price: The overall price was fair. It was a little higher than I was quoted at first, but I realize that was because I decided to load more things into the truck. The final price does depend on the weight of the load you are shipping. Customer service: I kept in contact with the customer service, which helped relieve my mind a little. They kept me up-to-date about the timeline. Overall: I would probably use them again if I moved cross-country (that won't happen for a very long time though). I would recommend Budget Van-lines for your next move.

Service cost: $3000

I had a very smooth move recently with Budget Van Lines. They are a mover broker so your actual experience will depend on who they partner with. My movers were on-time, professional, and seemed to take very good care of my stuff.

The budget van lines folks provided a very close estimate to the final cost of the move and were available for any questions I had. The price was very fair and much better than plenty of other companies I had called.
 
One minor point of clarification: You will receive guidance on when your stuff will arrive, but the final date you will not know until the day before. This is a bit painful for long distance moves and you should expect to sleep on an air mattress for a few days without knowing when your bed will arrive.

Service cost: $1700

Let me start out with saying that I read all the nasty reviews on Moving Brokers.  I can tell you that this was NOT my experience with Budget Van Lines. 
IT WAS THE BEST MOVING EXPERIENCE I HAVE HAD! 
I have moved from TX to NM, NM to MN, MN to NY, NY to NY and NY to NM  using moving companies.  I have alot of experience with moving companies! 
Everything that Budget said would happen did and on time.  I always had a contact during the process and even the drivers cell phone.  The quote I received is what I paid and most important everything was delivered on time and in one piece.  They took care to wrap everything and also took care not to damage the house as everything was being put on the truck.  They were very friendly and professional.  I would use them again and again.
 
 
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Service cost: $6300

I was initially dismayed by the service.  My move cost $500 more than the estimate ($1650).  I was responsible for around $200 of that, for overage in weight and long carry charges.  But the extra $300 was for a shuttle because the semi couldn't make it to my house.  I live on a hill, and there weren't any roads large and straight enough; I spent my morning driving the driver around to try to figure it out.  My complaint was that this is something I never would have foeseen, as I'm not a mover; and I wasn't informed of the risk, as I was of the Long Carry (it was in the fine print, but who reads that?).  The reason I've given 3 stars is because Budget made a good faith effort in compensating me for half of the $300, and I appreciate that very much.  John Matthews was extremely responsive to my calls and did his very best to mediate a difficult situation.  Thank you, John, and thank you, Budget, for this effort.

Service cost: $2150

They gave me a quote by weight and when a company came it looked like a fly by night company, the boss tells me that they were not going to fit everything on the truck and that he would ship it right away, well that was almost three weeks ago!  And that he was charging me by the cubic foot. Well, the price went up 2000.00$. Not only that all the broken things are to be covered by budget and for two weeks I have been calling for the forms to be e-mail to me and still nothing! There is a lot of moving company out there don't use them!

Service cost: $5700

To: Whom It May ConcernBudget VanLines My name is Victoria Smith and I am writing a review concerning my packing and move from Illinois to Missouri on February 12-16, 2014.During a conversation with a man who was asked to come and pack my house in Illinois, I became very concerned about my items as he proceeded to inform me that they would pack them in the truck, be driven to a warehouse, unloaded, remain there for a few days until a larger truck would reload them and then be driven to the final destination in Missouri.I was unaware of this procedure and didn't want my furniture to be handled in this fashion.So I called your head office( thinking that I would have to cancel and find another company) and spoke with Mr Mark Baker who assured me that he would look into it and get right back with me,,,and he did.He was so helpful and reassuring over the phone and it really did settle a lot of stress I was experiencing.Also, he has been consistant in his contact with me throughout the move, making sure that things were going well, and offering help if I had any more questions or issues.Mr Baker has done a great job in assisting me, and truly was the sole reason I did not seek to cancel my contract.He delivered as he said he would and I wanted your company to know. Sincerely,Mrs Victoria Smith .

Service cost: $1395

I googled economical move and found Budget Van Lines. From my first phone call I was impressed and the complete experience was economical and professional. I was already in Texas when I requested the move in Battle Creek. From the initial inventory conversation with Terry to the final delivery I was very pleased. It was -12 the day the movers arrived , but through the frozen outdoor furniture to bitter cold the movers were very competent and wrapped the furniture better than a larger mover I had previously used. We had some fragile pieces and all arrived in perfect condition. As my husband and I drove to Austin we were not concerned about all of our possessions because of the professionalism of the crew especially the driver. The off loading crew couldn't have been better.  They were patient and worked very hard . I was also very impressed by politeness.  Finally, the cost.. I have moved from state to state before and I knew what to expect pricewise  so I I was pleased that the quote was lower and the payment schedule was explained clearly and completely.   There were no changes or unexpected expenses which I appreciated.. All in all I would recommend Budget Mover .. They were 5 stars!!

Service cost: $5127

We moved some boxes and a couch from Michigan to California.  We had a few issues with understanding the quote when our stuff was picked up and had some issues with our carpet getting dirty from the movers.  Budget customer service was quick to respond and offered to have our carpets cleaned.  Very impressed with the quality of customer service from the back office at Budget. We had some confusion at delivery in regards to a long haul fee.  I reluctantly made the payment, but let customer service know I was not pleased.  They again, rectified the situation and I was very impressed with the manner in which the handled it. Thanks so much for taking care of this.  .

Service cost: $2000